FAQs
Browse our frequently asked questions and contact us if you have a question that hasn't been brought up yet.
Who is Epoch Eyewear?
Who is Epoch Eyewear?
Epoch Eyewear is a Veteran-owned company based in Colorado. Founded in 2014 by CEO Rebecca Milner, our mission is to provide high-quality, designer-style sunglasses and safety gear at prices that don't break the bank. We are dedicated to supporting our community, military, and first responders.
Where is Epoch Eyewear located?
Where is Epoch Eyewear located?
Our headquarters are located in Colorado Springs, Colorado.
Are you a Veteran-owned business?
Are you a Veteran-owned business?
Our headquarters are located in Colorado Springs, Colorado.
What is your return policy?
What is your return policy?
We want you to love your shades! We offer a 30-day return or exchange window. If you aren't satisfied, you can request a pre-paid shipping label through our Customer Portal.
What does the Lifetime Warranty cover?
What does the Lifetime Warranty cover?
Our Manufacturer’s Defect Lifetime Warranty covers any issues related to the build of the product, such as frame coating defects, malfunctioning hinges, or chipped paint. Note: Lens scratches and general breakage from use are typically not considered manufacturer defects.
What is the "Wear & Tear" Protection?
What is the "Wear & Tear" Protection?
Accidents happen! If you lose or break your sunglasses within 12 months of purchase, our Wear & Tear Warranty gives you a 50% discount on a replacement pair. This offer can be used up to twice in a 12-month period. (A flat $8 shipping fee applies to warranty claims).
What is the warranty for photochromic lenses?
What is the warranty for photochromic lenses?
Photochromic products are honored under a 2-year warranty from the date of purchase for manufacturing defects.
What are "Photochromic" lenses?
What are "Photochromic" lenses?
Photochromic lenses automatically darken when exposed to UV light (sunlight) and return to clear when indoors. They are perfect for transitioning between different lighting conditions throughout the day.
Note: They typically do not darken inside cars because most windshields have UV coatings.
Are your sunglasses safety rated?
Are your sunglasses safety rated?
Many of our styles, including the Midway and Liberator, are ANSI Z87.1 Safety Rated, making them ideal for tactical use, motorcycling, and high-impact activities. Look for the "Z87" mark on the product pages.
What materials do you use?
What materials do you use?
We use high-grade materials designed for performance, including:
- Lenses: Shatterproof Polycarbonate and TAC Polarized lenses.
Frames: Lightweight Polycarbonate and flexible TR90 polymer plastic.
How do I find my frame size?
How do I find my frame size?
Check the product description for specific dimensions (Temple Width, Arm Length, Lens Height). Most of our frames are designed with a "one size fits all" or "universal fit" approach using flexible materials and rubberized nose pads for comfort.
Do you offer wholesale or dealer accounts?
Do you offer wholesale or dealer accounts?
Yes! We currently work with over 8,000 dealers. If you are interested in carrying Epoch Eyewear in your retail location, please visit our Wholesale Sign Up page.
Can I get custom sunglasses for my team or event?
Can I get custom sunglasses for my team or event?
Absolutely. We offer custom designs, including inside-arm printing and custom hangtags, for teams, events, or corporate gifts. Contact our sales team for a mockup and quote.
